Moving into a new home in Dubai comes with a few essential tasks, and one of the most important is setting up your DEWA registration in Dubai for electricity and water services. The Dubai Electricity and Water Authority (DEWA) is the official provider of electricity and water in the emirate. If you’re wondering how to register for DEWA in Dubai, this blog provides a step-by-step guide, covering online and offline registration, required documents, fees, and helpful tips to make the DEWA move-in process simple and smooth.
Why You Need a DEWA Connection in Dubai
If you’re moving into a new home in Dubai, whether it’s an apartment you’re renting or a villa you’ve bought, setting up a DEWA connection is one of the first things you need to do. DEWA stands for Dubai Electricity and Water Authority, and they are the official provider of electricity and water in the city.
Without a DEWA account, your new home will not have basic utilities, which means you won’t be able to turn on the lights, use the air conditioning, or even take a shower. That’s why registering for DEWA in Dubai is not just important, it’s necessary.
It’s a simple process, but it must be done before or immediately after you move in to avoid any inconvenience. Once your account is activated, DEWA will supply your home with all the essential services you need to live, cook, clean, and stay cool in Dubai’s heat.
So before unpacking your boxes, make sure your DEWA registration is complete!
1. How to Apply for DEWA Online
The easiest way to register for DEWA is through their website or mobile app. Here’s how to do online DEWA registration:
- Visit www.dewa.gov.ae or download the DEWA Smart App
- Click on “Login” and select “Consumer”
- Choose either your UAE Pass or DEWA ID
- Enter your Business Partner Number
- Submit the verification code sent to your email or phone
- Create a username and password
- Upload all required documents (Emirates ID, Ejari, or Title Deed)
- Pay the DEWA deposit and activation fees
- Receive confirmation and activation within 24 hours
2. Registering Through DEWA Customer Care Centres
If you prefer face-to-face meetings, you can also register at any DEWA Happiness Centre. These customer care centres are located across Dubai in places like:
- DEWA Head Office: Umm Hurair 2
- Al Twar Centre: Al Qusais
- Al Quoz Sustainable Building: Al Quoz
- Ibn Battuta Mall: China Court
- Burj Nahar: Deira
- Hatta Centre: Hatta Road
Timings are from 7:30 AM to 3:00 PM (closed on weekends).
3. DEWA Move-In Service (If You’re Changing Homes in Dubai)
If you already have a DEWA account but are moving to a new property in Dubai, use the DEWA Move-In process below:
- Provide your Ejari number for the new property
- Submit the premises number (found at the property gate)
- Share your existing DEWA account number
- Choose your move-in and move-out dates
- Submit the request via the website or Smart App
The transfer will typically be completed within 24 hours.
4. Required Documents for DEWA Registration
To complete your DEWA registration in Dubai, prepare the following:
- Emirates ID (copy and original)
- Title Deed or Tenancy Contract (Ejari)
- Passport copy (optional but recommended)
- Valid UAE mobile number and email address
- Security deposit payment
These documents are essential to avoid delays in activation.
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5. DEWA Security Deposit and Activation Fees
Here’s what you can expect to pay when opening a new DEWA account:
Security Deposit:
It is AED 2,000 for apartments and AED 4,000 for villas
Activation Charges:
- AED 100 (small meter) or AED 300 (large meter)
- AED 10 Registration Fee
- AED 10 Knowledge Fee
- AED 10 Innovation Fee
The DEWA deposit is refundable upon closing the account.
6. How to Pay Your DEWA Bills
DEWA offers multiple convenient bill payment methods:
- DEWA website or Smart App (credit card)
- Online banking (partnered with UAE banks)
- MPay app and website
- DEWA payment machines
- Etisalat kiosks and ZOOM stores
- ENOC and EPPCO petrol stations (cash accepted)
7. DEWA Customer Support Information
For assistance with the DEWA move-in process, registration, or billing:
- Emergency Helpline: 991
- General Inquiries: +971-4-601-9999 (24/7)
- Email: customercare@dewa.gov.ae
- Live Chat Bot: Chatbot available on DEWA’s website
Knowing how to register for DEWA in Dubai is essential when you’re settling into a new home. Whether you’re moving within the city or arriving from abroad, a smooth DEWA connection in Dubai ensures uninterrupted electricity and water services. Be sure to prepare your DEWA registration documents, pay the required fees, and follow the proper steps, either online or at a Happiness Centre.
From registration to bill payments, DEWA’s system is efficient, user-friendly, and designed to keep Dubai running with world-class service.
Need more help setting up utilities or moving into your new home? Feel free to reach out!
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